Communication & Collaboration Use Cases
Promote Open Communication & Collaboration
Today's teams must work across channels to reach customers beyond phone calls and emails with texts, chat, LinkedIn, Facebook messaging, Twitter, and more. This requires a 360 degree view of all communication channels. Collaboration tools streamline workflows through improved scheduling, organized structures, and centralized document storage to keep all team members engaged and show them how their contributions affect coworkers and the project itself. Collaboration and communication are key for goal-oriented teams to effectively manage projects and align efforts.
Tips for Evaluating Collaboration Tools
Look for Omni-Channel
Conversations come in from many sources. If your solution only tracks one channel, you’re missing out on the bigger picture. Find a tool that can monitor and keep track of all conversations with the customer.
Look for a timeline view of your conversations to gain perspective on interactions coming from various sources. Many CRMs don’t have this feature, making it difficult to follow what’s happening.
Some solutions allow users to gamify beneficial activities as a motivator for teams to properly collaborate. Actions taken towards the gamification are awarded with points and can then be rewarded by the employer.
Find Hidden Relationships
Some solutions will reveal hidden relationships between your employees and the prospects you work with, making it easier to get introductions and improve the strength of relationships.
What Customers Say About Us
You Know Your Business. We Know Your Software.
Purchasing software can be overwhelming. There are so many solutions on the market that it's hard to know which one will best serve your needs. Our job is to relieve you of the stress by recommending solutions based on your business goals, budget, and what will work with your existing applications. We've done the research so you don't have to. Check out the communication and collaboration tools below. Then, let our team help you qualify and select the right one for your needs.
Communication & Collaboration Tools
ActivePBXActiveCRM® further confirms that knowledge is power by integrating your phone system with the most popular cloud-based CRM and help desk platforms such as SugarCRM, Zendesk, MS Dynamics and many more. Functioning as a universal add-on to your web browser, inbound calls “connect-the-dots” to automatically match prospects and customers in your contact database.
TrustSphereTrustSphere is a recognized leader in Relationship Analytics. By using Organizational Network Analysis, TrustSphere’s Relationship Analytics platform enables organizations to unlock the inherent value of their collective relationship networks and make real-time data-driven decisions across Sales, Human Capital Management and Risk & Compliance. TrustSphere’s technology can be meaningfully used across businesses where employee relationships & customer relationships are built and maintained using corporate communication platforms including in financial services, professional services, technology services, media, and the public sector.
Infor Ming.leInfor Ming.le is a collaboration platform that enables social collaboration, business process improvement, and contextual analytics. Ming.le can be embedded into key systems like ERP, Supply Chain Management (SCM), Human Capital Management (HCM), and Enterprise Asset Management (EAM), so employees across all areas of the business can communicate and collaborate more effectively.
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